Practice Productivity « ePractice Manager | Focus on patients, not on running the office.

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What are Key Performance Indicators (KPIs)?

KPI Defined KPI is an abbreviation for “Key Performance Indicator”. It is a statistic that measures the performance in achieving key objectives, such as general office and specific job productivity. Successful businesses use KPIs to monitor all areas of their organization. Without KPIs, a business is running blind. You wouldn’t want to drive a car […]

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Open-Ended Questions & Case Acceptance

Open-ended questions should be used to encourage a full and meaningful response that communicates the patient’s understanding and feelings about their proposed treatment.   These are the opposite of closed-ended questions that can be answered with a simple “yes” or “no” response. Such questions don’t encourage meaningful dialogue between patients and providers. Open-ended questions typically […]

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