Blog « ePractice Manager | Focus on patients, not on running the office.


Addressing Your Patients’ Number One Concern

Anxiety levels are the highest they have ever been in the US. COVID-19 has created financial strain, emotional stress, and general fear for many people. At the top of the list of worries, despite concerns over economic stability, is “my family’s health.” As dental health providers, this is a game-changing opportunity to educate the population […]

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A Simple Systems Check to Evaluate the Health of Your Practice

You know how a look in a mouth can tell volumes about someone’s overall health. This is why regular checkups and hygiene appointments are strongly encouraged. Doctors need to have the same mindset when assessing the health of their practices. Problematic situations can seem like they pop up out of nowhere, but there are often […]

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Proper Practice Documentation

What’s the likelihood you’ll be sued, or have an employee or HR-related complaint issued against your practice? Unfortunately, it may be higher than you think. With related lawsuits increasing at an alarming rate, having correct HR and personnel management procedures is more important than ever. A vital first step in lowering your risk is proper […]

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Recommended Article from OSHA Review Inc.

“Endocarditis Outbreak at an Oral Surgery Practice – Infection Control” Beginning in October 2014, the New Jersey Department of Health investigated and confirmed fifteen patient transmissions of bacterial endocarditis after oral surgery treatment at the same oral surgery practice. During the investigation, breaches of recommended infection control standards were identified that may have contributed to […]

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A Quick Tip on Suspensions and Discharges

Properly determining the point at which  suspension or dismissal of an employees is appropriate can be tricky. A lack of knowledge and proper training in this area can cause major problems, as seen by the significant rise in employee related litigation.  It’s really a last resort with an employee, and an opportunity for them to […]

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What are Key Performance Indicators (KPIs)?

KPI Defined KPI is an abbreviation for “Key Performance Indicator”. It is a statistic that measures the performance in achieving key objectives, such as general office and specific job productivity. Successful businesses use KPIs to monitor all areas of their organization. Without KPIs, a business is running blind. You wouldn’t want to drive a car […]

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Open-Ended Questions & Case Acceptance

Open-ended questions should be used to encourage a full and meaningful response that communicates the patient’s understanding and feelings about their proposed treatment.   These are the opposite of closed-ended questions that can be answered with a simple “yes” or “no” response. Such questions don’t encourage meaningful dialogue between patients and providers. Open-ended questions typically […]

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ADA Meeting – Atlanta Georgia

We will be attending the upcoming ADA Annual Meeting this year in Atlanta Georgia. Please come visit us at BOOTH 3136 to get more information, or to schedule a live demo! For more information visit the ADA Meeting Website.

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Employee Theft: Minimizing Risk

Did you know that seven percent of annual revenue is lost to employee theft and fraud?[1] Although most dental offices have a small number of staff, and fraud and theft are more easily hidden in a large group, one of the main findings of the study indicated that the majority of fraud cases occurred in […]

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