Webinar: Team Performance

Webinar: Team Performance

Speaker: Wendy Reifer, VP Client Management at ePracticeManager Being part of a dental team, or any team, has its challenges. In our August's session we discuss what makes up a dental team, the keys areas of focus, and the techniques that work best to ensure a...
Webinar: Increasing Case Acceptance in Your Practice

Webinar: Increasing Case Acceptance in Your Practice

Speaker:  Alan Hollander, CEO & Founder of ePracticeManager Because of time and clinical demands, practice owners can often miss the true causes of why an office can slow down, or even plateau. Learn more about why this occurs, and what you can do to move your...
What are Key Performance Indicators (KPIs)?

What are Key Performance Indicators (KPIs)?

KPI Defined KPI is an abbreviation for “Key Performance Indicator”. It is a statistic that measures the performance in achieving key objectives, such as general office and specific job productivity. Successful businesses use KPIs to monitor all areas of their...
Open-Ended Questions & Case Acceptance

Open-Ended Questions & Case Acceptance

Open-ended questions should be used to encourage a full and meaningful response that communicates the patient's understanding and feelings about their proposed treatment.   These are the opposite of closed-ended questions that can be answered with a simple "yes" or...